Answers for families

Only what helps it speak warmly with them: their name, the names of the family members using this app, their medicines and reminder times, and up to 5 short facts from each chat (such as people, places, food and songs) while “Remember between chats” is on. Facts from chats are kept online and are not listed on this phone. Clear AI memory erases them all at once, and only the family member who set up Memowrist can do that. Memories you add here stay on this phone, and the companion does not use them yet. AI memory and recaps are stored in Singapore, and Settings → Privacy explains who handles them.

No household Wi-Fi is required, but the watch needs internet: its own mobile data, Wi-Fi, or the connection of a phone it is paired with over Bluetooth. Chats with the companion and alerts go over that connection. Medication reminders and fall detection keep running on the watch while it is offline, and its alerts are sent once it reconnects. This phone gets alerts over the internet (mobile data or Wi-Fi) and needs it to show the map.

For a help, fall or urgent chat alert, this phone keeps buzzing, and after 2 minutes it sounds a loud full-screen alarm. On the phone of the family member who set up Memowrist, with a backup contact set, after 10 minutes it calls them or gives you a button to call them. If you also turned on the 995 step (Settings → Alert contacts), after 15 minutes it opens the dialer with 995 for a help or fall alert, but it never places the call by itself. Other alerts arrive as one notification. If you think your loved one needs urgent medical help, call 995 yourself.

Yes, from Recall → Memory → Clear AI memory. It deletes every fact the AI learned, every daily recap, the chats kept on this phone and the summaries of past chats. The chat list still shows when each chat happened and how long it lasted. Only the family member who set up Memowrist can clear the memory kept online; on any other phone, it clears this phone only. Deleted data also leaves our backups within about 7 days. You can choose to keep the memories you added yourself.

No. Memowrist is not a medical device and it does not replace clinical care. The heart-rate, fall and wellness alerts are nudges for you: they help you decide whether to check on your loved one, but they do not detect, diagnose or treat any condition. For a suspected medical emergency, call 995.

English, Mandarin, Bahasa Melayu and Tamil. Your loved one hears the language you picked during setup, and you can change it any time in Settings → Language. In every language the companion stays warm and gentle: it never corrects them or switches to clinical wording.

Yes. Open Recall → Chat schedules to pick days and a time — for example, a morning check-in at 9 a.m. on weekdays. Within 15 minutes of each time, this phone invites them to chat on the watch with a warm greeting. The invite goes from this phone over Bluetooth, so it only reaches the watch while the watch is paired with this phone and connected to it; otherwise that chat is missed. Schedules do not follow quiet hours.

Best-effort, not clinical. The watch looks for a sudden, hard knock followed by stillness; on High sensitivity, a hard knock alone is enough. Real life is messy: a dropped watch or a big arm swing can set off a false alert, and a slow slide to the floor can be missed. Treat every fall alert as a reason to check in, not proof of a fall, and never rely on it as the only safety measure for someone at high risk of falling.

On the watch, Memowrist keeps three things running in the background: location, heart rate and fall detection. On a Samsung Galaxy Watch, four settings can quietly stop them:

1. Power saving must be off (it cuts background apps off the internet): Settings → Battery → Power saving.

2. “Pause app activity if unused” must be off for Memowrist: Settings → Apps → Memowrist.

3. Notifications must be allowed for Memowrist: Settings → Apps → Memowrist → Notifications.

4. Body sensors must be allowed: Settings → Apps → Memowrist → Permissions → Body sensors. Heart-rate alerts need it.

Then open Memowrist on the watch once. It checks again and starts anything that stopped.